False advertising & under-delivery

<p>I purchased a voucher on Hyperli for "Hiking or Mountain Biking with a Burger and Chips for two" from Impact Adventure Africa. The voucher further stated "Customers can choose between the following burgers: Lamb, pork, chicken, beef or vegetarian burger per person" and "There are pub and restaurant facilities (that) offers light lunches and is situated right next to the river."<br /> <br /> Upon our arrival, we found a man in charge who was managing the operations alone, without knowledge of the items included with the voucher we bought, or service-level communication s****s. He said there were no burgers or chips, and that we’ll get a picnic basket after the hike.<br /><br /></p> <p>The hike wasn’t bad, though I feel that they could have made an effort to remove the litter on the parts next to the public road. After the hike we had a seat in the s**** yard type area that served as the “restaurant”. It was not situated next to a river (nor was it a restaurant). We enquired about the pub, but the man in charge just answered “no”. We could see a make-shift bar in a dark shed, but I’m assuming it wasn’t open or operational.<br /><br /></p> <p>The “picnic basket” consisted mainly of stale cucumber sandwiches that went hard on the edges, shop-bought Simba junk, plus a plastic container with 2 gherkins, 4 inedible olives and 3 crumbled pieces of feta (all at room temperature). It was so incredibly sad and not at all what we bought or expected.<br /><br /></p> <p>There were other hikers who were clearly also dissatisfied with the false advertising and under-delivery, but unfortunately there was no one to complain to, as the only representative was the poor guy who was left to deal with the angry customers while he was just doing what he’d been told.<br /><br /></p> <p>We will not partake in any activities managed by Impact Adventure Africa in the future. They don’t show common decency or respect towards their supporters, which is no way to run a business.</p>