Missed aim to be centre of excellence for marketing, supply chain and business disciplines in Africa.

As a new student to IMM GS, I thought it was just me experiencing a poor student experience. Sadly it is becoming more apparent that this raving about excellence must be reassessed from students /customers point of view.

Firstly, it was the interface that was a technical mess. I was finding information needed before starting the course weeks in because it is like an illogical amazon of information with no guide or explaination as to what was available for students, how to access this information or its relevance to the course.

Secondly, they decide halfway through the course to make updates to the interface. They say they offer 30% support to students. But its more like 10% because the other 20% of the time as a student we are seeking advice and there is no response to queries or if they decide to, take weeks to answer which wastes time and by then assignments are due.

Finally, when it comes to retrieving fees, are quick. Although, do not practice what the teach regarding the international experience. For example, knowing uncontrollable issues such as technology is not equally developed and the different obstacles such as trade barriers, they do not offer students the flexibility or an effecient study process to do this course with these issues in mind. This ultimately affects having internet access for research purposes and communicating queries via email/ WhatsApp, which eats into study time and not being able to provide relevant agents to receive materials such as books or workshops needed for the course in particular neighboring countries.

This concludes that globalisation and excellence are a long way off according to the IMM GS study experience. So let's reconsider as institutes and students and not assume what excellence really means on a global scale.