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Tyler S

1 reviews | Active since Jan 2019

27 Mar 2025, 13:51

Inconsistent customer service - no support

I was feeling really confident in my decision to enroll at IMM Graduate School to pursue a BCom in Marketing. However, my experience has been frustrating—I’ve been sent in circles, with messages left unread, requiring me to follow up daily on queries regarding my current qualification.

I’ve also faced challenges in obtaining the necessary documents from my previous institution. Instead of being offered alternatives or support, I was simply informed that my application would be declined if the correct documents were not provided, leaving me with no clear path forward.

0
Replies (7)
IMM Graduate School of Marketing
IMM Graduate School of Marketing's reply27 Mar 2025, 13:57
Official
Good Day Tyler,

I am sorry to hear of your experience. Could you please advise if you have been issued with a students number as yet, this will best assist me when investigating your query.

Many thanks,

Lauren Schultz
Head: Student Affairs
TS
Tyler S's update27 Mar 2025, 13:59
Reviewer Update
Hi Lauren,

No, I haven't been issued a student number - I've still been in the communication phase with IMMs business dev consultant.
IMM Graduate School of Marketing
IMM Graduate School of Marketing's reply27 Mar 2025, 14:01
Official
Hi Tyler,

Thank you for the feedback. Please allow me some time to investigate and I will come back to you asap.

Kind Regards,

Lauren
IMM Graduate School of Marketing
IMM Graduate School of Marketing's reply27 Mar 2025, 14:07
Official
Hi Tyler,

Great, thank you! I will reach out as soon as I have more information.

Kind Regards,

Lauren
TS
Tyler S's update10 Apr 2025, 12:45
Reviewer Update
Hi there Lauren,

I just wanted to find out if you have any feedback for me - I haven't heard back from you yet.

Thanks,
Ty
IMM Graduate School of Marketing
IMM Graduate School of Marketing's reply14 Apr 2025, 11:14
Official
Hi Tyler,

Thanks for following up.

Unfortunately, Lauren is still in the process of looking into this for you, but she had to take urgent leave and was therefore unable to provide you with an update just yet. In the meantime, I’m also looking into this on your behalf, and either myself or Lauren will be in touch with you as soon as possible.

We really appreciate your patience and understanding.

Kind Regards,
Anton



IMM Graduate School of Marketing
IMM Graduate School of Marketing's reply16 Apr 2025, 11:36
Official
Hi Tyler, 

Thank you for taking the time to share your feedback. We truly regret that your experience with IMM has left you feeling unheard and undervalued, that’s never the experience we want for any of our prospective students. I’ve followed up internally and can confirm that our consultant Hrithik has been in contact with you and has advised you on the documentation required, as well as the most practical solutions available given your situation. 

He is currently awaiting a response from your side and will be reaching out again today to assist further. We understand that obtaining certain documents from your previous institution has been a challenge, and we want to assure you that our aim is to support you, not exclude you. 

We are committed to working with you to explore the best way forward based on the qualifications you do have.  As per your request, we will therefore continue all further communication with you via email, and no longer on the HelloPeter platform.

We appreciate your patience, and want to reassure you that your application, and your potential with IMM, is important to us. 

Kind Regards,
Anton