1 reviews | Active since Apr 2020
Failure to support
Frustrated. IMM is a distance learning provider and I think that understanding that most of your students complete their studies with you on a part time basis and possibly have full-time jobs, communication between the institution and the student would be essential.
Do you not think a simple email and /or from the graduate school informing students that Semester 2 is now open and registration dates close on X date? Yes, the onus was on me to perhaps remember to earmark this date, however, after receiving it on the 4th of February this year, it may have slipped my mind to check because I truly thought I would have received communication.
I have subsequently missed my registration dates and now have to wait until next year, which leaves me with very little time to complete my degree and here's the kicker, since I joined IMM, my module fees have gone from R2535 to R3900... and guess what they will go up again next year.
I am frustrated and disappointed and unfortunately too far down the road to quit, so what am I to do?
Many thanks for your feedback and I am sorry to hear you have missed the registration period for second semester 2022.
Please note that as a distance learning institution, and as a student that has been with the IMM Graduate School since 2017, our academic calendar is always published at the start of each academic period for the full academic year. In all communications students are always advised to review the academic calendar for important application opening and closing dates, and are advised as to where to access this information.
The IMM Graduate School is always open to constructive feedback, and will submit all suggestions to the relevant departments.
Please continue to engage with Nomi via your ticket reference PWK-SFWVW-847 and please give us the opportunity to find a mutually agreeable solution before posting such reviews.
Kind Regards,
Lauren Schultz
Head: Student Support
Many thanks for your feedback and I am sorry to hear you have missed the registration period for second semester 2022.
Please note that as a distance learning institution, and as a student that has been with the IMM Graduate School since 2017, our academic calendar is always published at the start of each academic period for the full academic year. In all communications students are always advised to review the academic calendar for important application opening and closing dates, and are advised as to where to access this information.
The IMM Graduate School is always open to constructive feedback, and will submit all suggestions to the relevant departments.
Please continue to engage with Nomi via your ticket reference PWK-SFWVW-847 and please give us the opportunity to find a mutually agreeable solution before posting such reviews.
Kind Regards,
Lauren Schultz
Head: Student Support
There is no " mutually agreeable solution" with IMM, hence my posting. And it looks like 46 other people agree with me - so let's do better IMM!
There is no " mutually agreeable solution" with IMM, hence my posting. And it looks like 46 other people agree with me - so let's do better IMM!
As advised the suggestion has been forwarded to the relevant department, and this will be reviewed to improve the process. and your experience. As a distance learning institution, the published dates are always made available well in advance of each semester.
Please refer to your ticket reference PWK-SFWVW-847 and refer to Nomi's suggestion. We will continue to assist you via this forum.
Kind Regards,
Lauren Schultz
Head: Student Support
As advised the suggestion has been forwarded to the relevant department, and this will be reviewed to improve the process. and your experience. As a distance learning institution, the published dates are always made available well in advance of each semester.
Please refer to your ticket reference PWK-SFWVW-847 and refer to Nomi's suggestion. We will continue to assist you via this forum.
Kind Regards,
Lauren Schultz
Head: Student Support