Bad Experience

I have never been so frustrated in my life. IMM has done nothing but frustrate me as one of their students this semester. Last week of May 2021 as I was preparing for my exams I received an SMS that an important message has been posted on my portal. When I checked it was an invitation to an enquiry regarding one of my assignments. I then phoned IMM trying to find out for which module and i was told to check next to my assignment results if theres an RFNI, which was not there. They then told me that they will get back to me. Couple of days later I received an sms that there was a system error and they have just inserted the RFNI next to the module in question. After my exams in June I booked for my enquiry which was held on the 10th of June telephonically. During the enquiry I had questions for team that was chairing the enquiry and they could not give me an instant answer and they told me they will enquire and get back to me. To date I never received any feedback. The outcome of the enquiry was supposed to be within 13 workings days after the enquiry and to date there is no feedback. I phone IMM on the 5th of July enquiring and none of the staff members were able to assist me, instead they referred me back to the lady who was chairing the enquiry. I then sent her an e-mail and she assured me that they are busy finalizing the list of all enquiries and results will not be released until they have finalized this. Other students confirmed to have received their results on the 7th of July and mine are still held hostage somewhere. I e-mailed the lady again today and she did not bother to reply or acknowledge my e-mail. Supplementary registrations are open and closing on Monday the 12th and I am still struggling to get my results which is so frustrating. Right now I am in a verge of completing my degree elsewhere as IMM does not care to communicate or assist students with service that they are paying for. Coming to Hello Peter its my last resort and I hope someone somewhere hear my cries and assist me