US
Ursula S
1 reviews | Active since Feb 2013
18 Aug 2020, 11:52
Admin fee (10%) for a refund due to customer - how UNFAIR!
How is it possible that an organisation wants to charge a customer 10% of their own money for a refund. We have a situation where 2 payments were made for tuition fees for the current semester. We requested a refund and have now been advised that the company charges a 10% admin fee to process the refund. I think this is unfair!. If we had to pay the fees late they would have charged an admin fee as well.
Please can someone senior from the organisation, ie Lars please help me to resolve this URGENTLY
Helpful (0)
Replies (4)0
Replies (4)
IMM Graduate School of Marketing's replyOfficial
18 Aug 2020, 11:59Good morning Ursula,
Our refund application form does state that a 10% administration fee is deducted from all refunds. I will have a look at the refund application and discuss it with our head of finance, after which I will provide my response. Please allow for a response within 48 hours.
Please feel free at any time to use the helpme..... email address as advertised on our website to receive a detailed response within 60 to 180 minutes.
Kind regards
Lars van Tonder
Dean: Student Affairs
Our refund application form does state that a 10% administration fee is deducted from all refunds. I will have a look at the refund application and discuss it with our head of finance, after which I will provide my response. Please allow for a response within 48 hours.
Please feel free at any time to use the helpme..... email address as advertised on our website to receive a detailed response within 60 to 180 minutes.
Kind regards
Lars van Tonder
Dean: Student Affairs
IMM Graduate School of Marketing's reply18 Aug 2020, 11:59
Official
Good morning Ursula,
Our refund application form does state that a 10% administration fee is deducted from all refunds. I will have a look at the refund application and discuss it with our head of finance, after which I will provide my response. Please allow for a response within 48 hours.
Please feel free at any time to use the helpme..... email address as advertised on our website to receive a detailed response within 60 to 180 minutes.
Kind regards
Lars van Tonder
Dean: Student Affairs
Our refund application form does state that a 10% administration fee is deducted from all refunds. I will have a look at the refund application and discuss it with our head of finance, after which I will provide my response. Please allow for a response within 48 hours.
Please feel free at any time to use the helpme..... email address as advertised on our website to receive a detailed response within 60 to 180 minutes.
Kind regards
Lars van Tonder
Dean: Student Affairs
US
Ursula S's updateReviewer Update
18 Aug 2020, 15:31Thank you Lars - will wait for response
US
Ursula S's update18 Aug 2020, 15:31
Reviewer Update
Thank you Lars - will wait for response
IMM Graduate School of Marketing's replyOfficial
18 Aug 2020, 15:37Dear Ursula,
I have just received feedback from our finance department. Your refund application has been received and is being processed as we speak.
I am happy to mention that the 10% deduction never applies to refund requests such as yours - where a student/parent makes a payment to benefit from the early bird fee structure or to ensure that payment is made by the registration date, whilst the payment by means of a student loan, company or trust fund is being processed.
We only deduct 10% when a student cancels a module.
Your refund will thus be refunded in full as per our policy for such "duplicate" payments.
I trust this meets with your approval.
Kind regards
Lars van Tonder
Dean: Student Affiars
I have just received feedback from our finance department. Your refund application has been received and is being processed as we speak.
I am happy to mention that the 10% deduction never applies to refund requests such as yours - where a student/parent makes a payment to benefit from the early bird fee structure or to ensure that payment is made by the registration date, whilst the payment by means of a student loan, company or trust fund is being processed.
We only deduct 10% when a student cancels a module.
Your refund will thus be refunded in full as per our policy for such "duplicate" payments.
I trust this meets with your approval.
Kind regards
Lars van Tonder
Dean: Student Affiars
IMM Graduate School of Marketing's reply18 Aug 2020, 15:37
Official
Dear Ursula,
I have just received feedback from our finance department. Your refund application has been received and is being processed as we speak.
I am happy to mention that the 10% deduction never applies to refund requests such as yours - where a student/parent makes a payment to benefit from the early bird fee structure or to ensure that payment is made by the registration date, whilst the payment by means of a student loan, company or trust fund is being processed.
We only deduct 10% when a student cancels a module.
Your refund will thus be refunded in full as per our policy for such "duplicate" payments.
I trust this meets with your approval.
Kind regards
Lars van Tonder
Dean: Student Affiars
I have just received feedback from our finance department. Your refund application has been received and is being processed as we speak.
I am happy to mention that the 10% deduction never applies to refund requests such as yours - where a student/parent makes a payment to benefit from the early bird fee structure or to ensure that payment is made by the registration date, whilst the payment by means of a student loan, company or trust fund is being processed.
We only deduct 10% when a student cancels a module.
Your refund will thus be refunded in full as per our policy for such "duplicate" payments.
I trust this meets with your approval.
Kind regards
Lars van Tonder
Dean: Student Affiars
US
Ursula S's updateReviewer Update
18 Aug 2020, 16:32Hi Lars, thank you for the update. That is really good news. I also want to say thank for the speedy response in which my mail was dealt with.
Ursula
Ursula
US
Ursula S's update18 Aug 2020, 16:32
Reviewer Update
Hi Lars, thank you for the update. That is really good news. I also want to say thank for the speedy response in which my mail was dealt with.
Ursula
Ursula