Poor communication (e-mail) and risky assumptions

Not very happy with the service provided by this organisation. No tracking details are provided, no e-mail communication regarding delivery type/status/date, assumptions made that the client will be at home to receive an unscheduled delivery, assumptions that the client is always available via cell phone, no e-mail correspondence or follow-up after failed unscheduled delivery. Really expected a bit more, but so you learn!