Inefficient service and incorrect billing

This company is managing the complex where I have a unit. I was sent a levy statement which had an error in the billing. Basically there is a payment that had not reflected, as a result, on the new statement the payment was being shown as outstanding which means my balance was higher than what it should be. I called Lilian the lady managing my complex, this was Thursday the 27/06, the same day the statement was sent. During that conversation, she checked and told me she can see the payment and was going to send me an updated statement the next day. The following Tuesday July 02, I sent an email as I had not received the statement, just reminding her that I was still waiting for the statement. No response. On Wednesday 17th July I sent her another email, referring her to our previous conversation and asking for an updated statement and informing her that I will not pay for any interest charges that may accrue on this account. She then sent me the same incorrect statement with a rude response that it is my duty to attend to my accounts. I was so confused because I AM trying to attend to my accounts and in actual fact they should stop conning people out of their hard earned money or someone needs to do their job properly. I tried calling the office once again today, 18thJuly, and had to leave a message because she was busy. This person even has a personal assistant, I mean really, what’s that person’s job? How long does it take to correct a statement? The funny thing is I have been sent yet another statement, for next month, which also has not been corrected. Should you hear Imber’s name being mentioned to take over your complex VOTE against it, they are a logistical nightmare, simple admin tasks are too much for them. I did not have such an experience with the previous company PropConnect. For that matter, even if the mistake is on my side it’s irritating that nobody gets back to you as they said they would.