WORLD CLASS SERVICE RECEIVED FROM IMBABALI RETREAT AND VENUE - MAGALIESBERG

Today on Tue 07 Dec 2021 I received truly World Class Service from the owner of IMBABALI RETREAT AND VENUE (Magaliesberg) owner, Catherine Rollinson.

The story:

I had a a self catering chalet booked at Imbabali next week from Wed to Fri, in which my wife and I and our son and his wife, who were due to arrive at OR Tambo International Airport this coming Sunday 10 December from Canada, would be staying.

I have not seen my son for over two years, who loves hiking in the Magaliesberg. This booking was to give him about 2 full days to hike as a part of his month-long visit to South Africa, before he heads to Cape Town.

Sadly, this is a month-long visit that will no longer take place due to international Covid driven travel bans.

I paid for the stay at Imbabali in full about two months ago.With my son no longer coming, I have no particular desire to go to the Magaliesberg or "the bush", as I am "beach person", who goes to the sea whenever there is an opportunity.

I called Catherine today to ásk if she would consider entertaining a full refund, or go half-way with me. She thought for a moment and then told me that she does not want to hold my money and that she will refund me in full, which I did not expect.

She was also very pleasant about this.

This is truly world class client service at its very best and also, is extremely powerful marketing at its very best in terms of the hospitality industry, where "Word of Mouth" advertising means everything.

I thanked Catherine for this and have promised her the following:

1. When my son and his wife do come to the RSA, which could be soon after the Covid madness subside in the New Year, that I have undertaken and committed to us staying at Imbabali for a few nights and days and...

2. I will bring an extra group with me to double the revenue on what she would have earned from us on this visit and...

3. I will inform my private travel agent about this and link the two ladies up, which could result in more business to the benefit both of them and....

4. I promised Catherine that I would post this most deserved review on Hellopeter.com,which I am hereby doing and...

5. In my day to day chats with friends, if ever the topic of ""I need to take a break from Johannesburg for a few days"comes up, I will highly recommend Imbabali and the give the interested persons contact details for Imbabali.

Well done Catherine and thank you. We will see and your beautiful establishment in the New Year.

That is a promise from all of us.

Wishing you great December/January season with local visitors

Tom Fraser Johannesburg