Customer Care

1. Customer care consultants often cannot help because they are not fully knowledgeable of products, services and how to assist customers. They give the same generic answers for everything or they just do not reply you on whatsapp or via e-mail. When you call them, Sometimes they actually just don't know. I have gone as far as requesting to be put in touch with a supervisor or manager who may be able to assist, but I got nothing. Customer service is lacking. 2. After the migration to a new banking partner, IMB said that there would be no more long waiting time for EFTs to clear. I have been waiting 3 days for clearance of an EFT in which the sender had even requested and paid for immediate clearance. 3. The app leaves a lot to be desired. Have not been able to do simple things like like buying airtime for a while since accounts changed. 4. The welcome message when you call customer care is WAY TOO LONG. By the time the customer care consultant's phone rings you have run out of Airtime. I should not cost R20 worth of cellphone credit to listen to a welcome tone. Please shorten it so we can actually get to speak to someone!!