Angry CUSTOMER

IMB has a very poor customer service, I don't want to use it anymore, this is for the second time they do something like this, I simply send my payslip so that my money can be released, but they don't respond, I try to call them they don't answer their cellphones ,they are very ******** and don't care about their customers but you can see they online...they are even charging me impossible bank charges ,I don't understand , I always see my money dissapear, I just want this money to be released then I'm done with them, I'll never use them again or recommend anyone to use them, they should just close down