Horrible funeral company IMAKAMU funerals

I have never had a funeral cover in my life coz I was taking thing's for granted and I didn't see it necessary to have 1 as I never felt the need to have 1 too. Last year my mom asked me if I don't wanna join so that we as a family can be covered because she is also scared that she is old and as we are not well off at home she doesn't want us to be embarassed the day God remembers any of us so it's better we get one just to be safe. She lives in Katlehong and she is always listening to Kasi FM and especially Bishop I Makamu. So she really love's him and with all he was saying on the radio and never missing his shows on Moja love 157 my mom was really taken by him. So she asked me daughter do you mind is we try him because I have seen him doing alot of things in the community and people speak highly of him and that his business is not far for our home and to top it all off he is a Bishop and he loves God and I Makamu is a perfect funeral that we can have, I agreed and I asked to mom to do everything for me but the policy will be under my name. We paid and never missed a payment until the unfortunate happened 😭😭😭😭😭 I lost my dad and By God's Grace he was covered by the policy. I will be honest my dad passed on the 31 of July 2024 and on the second I called them after all I had to to with the family and with no hesitation thy went to go and pick up my dad and my family was there too and all went well. There after my mom went to the young lady who helped her open the policy and asked if the will help us bury my dad in KZN and she lady said yes with confidence. My mom went like 3 times to asked if they go to KZN because I wanted to be sure on what to do and tell the other members of my family and she said yes. On me getting there and discussing how everything will be done everything was fine the welcome was nice we even had tea and biscuits and the lady everything everything and came to the part that shocked me yes they can take us to KZN but I have to pay a fee of which I was shocked but didn't show. We listened and asked questions and after everything we left and we told them we will be in contact. They assigned a lady to communicate with us in terms of the arrangement and I added my family members too. We communicated and asked questions but we had a problem the fee of 11900 that they wanted I didn't have, we pleaded and pleading and we begged and begged for them to help us as I didn't have the money and I couldn't even borrow from anyone and all I wanted was for my father to be barried with dignity and I even asked if I get a portion of the money can can I pay the balance after we done and as the policy holder I will pay till I'm done paying them I WAS TOLD NO THEY ARE RUNNING A BUSINESS AND AS A COMPANY THEY LOST MILLIONS FROM PEOPLE MAKING EMPTY PROMISES AND NEVER PAY I then told them I will come get my dad and can they at list pay for the grave as I was covered for that, get the tent, chair's,the decor by the grave sight, the toilet and the programs and my dad's picture and I will make plans to get my dad. No response and upon asking all of this I made a plan and I got money so that someone can come to Joburg take my dad and take him to his last resting place and all I go was a phone call and no communication was done on the group for my family members to see. I kept asking as I have all records on my phone and the bosses were also in the group to see what I was saying but they never responded. I got a small van to get my dad the only thing I got from my cover was storage, casket and death certificate and I asked again doesn't my dad deserve the other things that I'm covered for as now I will pick him up myself and I even told them you have a branch in KZN you guys can just tell your people to come do everything. I never got that because I didn't have the 11900 and as the result of that the van I got I couldn't even go in because it was so small but I was happy my dad will finally go home. I COULD NOT BURY MY DAD BECAUSE AFTER GETTING ALL I COULD FOR HIM TO GO HOME I WOULD NOT AFFORD TO HAVE MONEY TO COME BACK HOME AS I HAD RO GO BACK TO WORK AND I COULDN'T LOOSE MY JOB BY STAYING BACK HOME AS I HAVE 2 KIDS TO CATER FOR AND IM THE BREADWINNER AT HOME. I HAVE NEVER😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭BE SO HEARTBROKEN BY THE MAN OF GOD WHO PREACHES AND PREACHES EVERY SUNDAY AND HELP PEOPLE ALL OVER AND EVEN HELP PEOPLE WHO DON'T HAVE MONEY TO HELP THEM BURY THEIR LOVES ONE'S AND HE DOES IT FOR FREE AND NOT ASK FOR A CENT BUT ME A PAYING CUSTOMER OF HIS AND NEVER MISSED A PAYMENT WAS NOT ABLE TO BURY MY ONE AND ONLY FATHER BECAUSE BISHOP MAKAMU COULD NOT HELP ME BECAUSE OF 11900. HOW HEARTLESS CAN ONE BE DO WE REALLY STILL HAVE GENUINE BISHOPS AND GOD FEARING MAN WHO FEAR GOD AROUND. I NEVER GOT ALL I WAS PAYING FOR ALL BECAUSE I HAD NO MONEY AND WHEN I WAS TOLD MY MOM SIGNED AND I TOLD THEM THEY NEVER EXPLAINED ANYTHING ABOUT THIS FEE WHEN SHE OPENED THIS POLICY AND THEY AGREED THAT THE LADY IS AT FAULT AND THE COMPANY WILL DEAL WITH HER. I CRIED AND CRIED AND I HATED BISHOP FOR DOING THIS TO ME ESPECIALLY AFTER I NEVER MISSED A PAYMENT AND DESERVES ALL I PAID FOR BUT JUST BECAUSE MY OLD MOTHER WAS NEVER TOLD AND THEY JUST ASKED HER TO SIGN NOW THE COMPANY IS JUST TELLING US SHE SIGNED AND UNFORTUNATELY WE HAVE TO PAY. I TOLD THEM I GET THAT BUT ALL YOU GUYS ARE LIABLE FOR TRAINING YOUR STAFF AND EXPLAINING ALL FINE LINES WHEN OLD PEOPLE OPEN A POLICY THEY AGREED WITH ME ON THE RECORDING I HAVE WHEN I MET WITH THEM AFTER MY DADS FUNERAL. I HAD TO BORROW MONEY AGAIN TO GET A TENT AND OTHER THINGS NEEDED TO BURY MY DAD AND THAT ADDED TO ME NOT ATTENDING BECAUSE I WAS OVERDRAWN AND JUST WANTED MY DAD TO BE LAID TO REST IN PEACE. I NEVER FOUGHT WITH THEM NOR SCREAM BECAUSE I DIDN'T WANT THINGS TO BE WORSE OR BE SICK BUT IT HURT'S LIKE YESTERDAY HOW CAN A MAN WHO WORSHIPS GOD YET HURT PEOPLE EVERY NOW AND THEN. HE JUST LOST HIS MOTHER TOO AND I KNOW HE KNOWS MY PAID BUT WHY DID YOU LET ME HURT EVEN MORE BY NOT DOING RIGHT BY ME AND MY FAMILY. MY HEART BLEEDS EVEN NOW AS I WRITE THIS BECAUSE I WENT TO THEIR OFFICE AFTER THE FUNERAL REQUESTING ANSWER AND ALL I WAS TOLD IS SORRY SORRY SORRY SORRY SORRY SORRY. I ASKED AT LIST CAN YOU COMPANSATE ME FOR THE THINGS THAT WAS ON MY POLICY BUT THEY DIDN'T DO FOR ME BECAUSE I HAD TO MAKE PLAN B AND TILL TODAY AND NO RESPONSE BUT I STILL PAID MY POLICY. I JUST WANT BISHOP TO KNOW THAT IZINYEMBEZI ZAMI NGEKE ZIWELE PHANSI. THE God that I serve and worship will surely fight and fight for me over and over again for the IMAKAMU did to my family. I will fight and fight until I get justice for my Dad even if I have to fast and pray just to get justice I will for I have never been so heartbroken and disgusted by the man who Claims he is a man of God and wants nothing but good for people but behind close doors he hurts and hurt's people just to make money and think's he will be happy. My tears shall never bring peace to him as long as I live. I serve a AMAZING AND WONDERFUL GOD AND HE WILL SURELY JUDGE AND PUNISH THOSE WHO HURT HIS CHILDREN. MAY MY FATHER REST IN PEACE AND AS FOR YOU BISHOP I MAKAMU I WILL LET GOD DEAL WITH YOU