JS
Jonathan S
1 reviews | Active since Apr 2016
09 Apr 2018, 15:51
Worst customer service ever
I have had no access to internet for over a week now. I emailed their help desk and all they do is log a ticket with TT Connnect and that is where it ends.
They just play the blame game and say it is TT Connect. Apparently TT Connect don't work on weekends, even though the first ticket was logged on a Wednesday. So I must sit with out fibre which I paid for. They just keep logging Tickets and that is where it ends.
They very quick to send me an invoice to remind me to pay each month but that is where it ends.
Nobody is prepared to actually help or solve the issue
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Replies (1)JS
Jonathan S's updateReviewer Update
12 Apr 2018, 09:17Eventually they helped me. I would like to thank Carlo from Imagine IPS for coming through for me in the end and been willing to assist. It seems like the customer service issues stem more from TT Connect side. Really think that Imagine IPS needs to get TT Connect to improve from their side as they are making them look bad. Big thanks to Carlo. Imagine IPS and TT Connect need more people like him.
JS
Jonathan S's update12 Apr 2018, 09:17
Reviewer Update
Eventually they helped me. I would like to thank Carlo from Imagine IPS for coming through for me in the end and been willing to assist. It seems like the customer service issues stem more from TT Connect side. Really think that Imagine IPS needs to get TT Connect to improve from their side as they are making them look bad. Big thanks to Carlo. Imagine IPS and TT Connect need more people like him.