Unbelievably slow internet, poor customer service!

I have now been with Imagine for over a year now and unfortunelty it has been nothing but a head acke for a minimum of six months where I have experienced extremely slow internet. I pay R699 for a 6M line and I'm lucky if I get over 1m. And now for the past four day I have been at 0.25kbs. There is no point in asking the technical side to assist because all they do is open a ticket, send you a email that a ticket has been opened and a technician will look at it.And that's where it ends you will never receive a rectification or a call it just gets forgotten until you make a new complaint.

I has to resort to a mildly heated email in December 2017 to Imagine with internet speeds as proof to get any sort of response, where I then got my promised internet speeds for all of one week! I now sit in the same predicament with monthly complaints without so much as a response....just another ticket.

Besides the slow internet and terrible customer service, I have been noticing more and more often, a total loss of internet over peak times during the evenings and over the weekends where of course they are closed and cannot offer any assistance till the Monday.

In closing I would like to continue supporting a company in my local town but I can't pay so much for such a poor service.