Stay Away From Imagine IPS!!!! Their Service Is Pathetic Yet They Act Like They Know What They Are Doing

If there where any lower rating, than it would be that

They promise me a service everything worked fine, until they made changes.

Then they couldnt live up to their promises.

I had a 6MB wireless fibre line with them from March 2019 and everything had been working fine until November 2019.

I had streaming services (both paid and unpaid) and everything worked fine. I was able to stream on upto 4 devices without issues nor any buffering, that is until they made changes on their side on their network some time November 2019. I could not stream anything from anywhere without buffering. The only site that would not buffer was Youtube!

Their technicians spent December, January and February trying to resolve this but could not, One of their senior Technician "Keith" told me to my face to use a paid server as that was the reason why I had been experiencing issues. So I signed up with Netflix to prove a point, only to encounter the same issue. And yet they were baffled again. It was at this point that I told them to cancel the contract as they were unable to solve my problems - they could not provide the claimed service that they said.

So thanks to Keith, I am still signed up with Netflix - 9 months later, and guess what, its working with my new ISP since I moved over!

Now they are demanding that I continue to pay for something that I do not use, have not used for 8 months and do not want because they are no longer able to provide the quality of service that they once were able to.

They dont have any customer service, you log a ticket and wait a week for a response (when the problem has worked itself out) and the response is that everything is fine - well obviously if I am left to sort it out myself.