Bad fiber service provider

Worst after sales service in the world. I lost internet connection on my fiber on Friday, it is now Monday night and still no connection. They have no after hours service and when i eventually got hold of someone Hamilton was happy to tell me how to cancel my contract. This all when i can actually get the same line from somewhere else for R300 per month cheaper. You would think they will try to protect their business with exceptional service when there is so much compitition.