AVOID IMAGINE IPS

I was moving house so I wanted to change the adress of my fibre with Imagine IPS. They advised me I need to cancel and then move the contract to the new house and gave me forms to fill in. I filled in the forms, sent them and then days later I received a notification that the ticket was closed!! this annoyed me as their response time is super slow and they never call to explain or give you feedback, you have to go into the closed ticket. I decided then and there I needed to change service providers as I needed to sort the fibre line out asap so that I could get my fibre up and running when I move in, that I didnt have time for this nonsense. By the time I gave notice it was half way through the month but I already advised them I was moving in the beginning of the month and their lack of service caused me to move. They then came back and said they will still charge me, that I am lucky as Vuma has changed their cancellation fees to r3500 but they will only charge me for a month, FIRSTLY, I NEVER SIGNED any agreement for R3500 cancellation fees, YOU CANNOT tell me that I am lucky..