Worst travel agent

They took our money and then we were on our own. We weekly asked them (after full payment in January) for tickets to apply for visas, we got them in April, we asked what countries Visas we needed, THEY WOULD NOT TELL US. We had to get off the plane because we only had Shengin Visas, The trip cost us R50K MORE, we lost 4 days on our cruise, we asked if we could skip England, they said no, Other people on the same cruise (who had the same problem) took the train from Paris to Amsterdam , we asked if we could do the trip a next time, they said no, we had a block on our return tickets, because we didn't fly over with Emirates, and could nearly not fly back. Our holiday of a lifetime was a nightmare.