Worst service from Imagine Cruising

Booking a holiday to view Northern lights on Hurtigruten, through Imagine cruising has been extremely disappointing. Incorrect information was given by Imagine cruising: 1. They stated via email that our cabin could be upgraded free of charge if cabins were available. This was incorrect. Hurtigruten wanted us to pay. 2. They said that it is a small ship and carry approximately 160 passengers. We were approximately 460 passengers. 3. They said the seas were peaceful and that the chance of seasickness will be minimal. We had several days of terrible seas and rain. Everyone was seasick. 4. They said we had to book the excursions in advance through Imagine cruising to avoid disappointment. We paid more through them, compared buying it on the ship. We booked 2 weeks in advance and they should have asked Hurtigruten if it was possible to do the excursion. When we arrived on the ship, the excursion was not even listed due to lack of snow. We have asked for a refund for the full amount and after 2 weeks I have not received my refund. Also they are offering me R 1400 less than I paid. 5. The staff on Hurtigruten said that we chose the worst time to see the Northern Lights and should have been informed so by Imagine cruising. On Facebook Imagine cruising guarantees the sight of Northern lights. We saw it one night very faintly and the visibility was so poor that we could not even picture it.

We were several South Africans on this cruise and everyone complained about Imagine Cruising and false promises made. I would have loved to give them no stars at all.