Unfair and Traumatic Experience

We booked a Family vacation to Mauritius and it costed us R122 000.00.Unfortunately Mauritius is currently experiencing a cyclone and flights has to be cancelled.However ,the airline confirmed that if the situation doesn’t change ,they will be refunds issued.When we called Imagine Holidays to check if they will refund us,They said no,we won’t even get a mere cent from the total amount.Those people are very heartless and selfish .Once you pay the full amount,you are all on your own.They just don’t care about customers.