The worst cruise experience ever is with Imagine cruising (The cruise remains in you imagination)

We made reservations in September 2019 and paid in full for flights , hotel stay and a 22 day cruise from Dubai to Levorna Italy that was to depart Dubai on 14 March 2020. When it was common knowledge that the Coronavirus had spread to Italy I sent several emails and numerous phone calls to Imagine cruising requesting that we either be refunded or postpone the cruise date. Sharon of Imagine advised us that should we cancel the cruise then we will lose all of our money and that Costa cruises have indicated that the cruise was still to go ahead. Sharon also said that should we fail to pitch in Dubai we would lose all our money. We arrived at our hotel on Friday 13 March. The evening of 13 March at 10:50 the hotel staff delivered a notification from Imagine cruising/Costa advising that the cruise which was to depart on the next day was cancelled. We returned to South Africa on the earliest flight which was Sunday 15th. Several emails and phone calls were made over the past 6 months and there was a very poor response from Imagine cruising. I eventually received an email from them in September advising that we would be receiving a full refund. Several days later this was followed by a 2nd email indicating that the refund would be reduced by R4500. This was followed by a phone call indicating that the payout was to be reduced by R22000. Not only did we lose 70% of our funds we also lost the local flights and cost of Schengen and Dubai visas. The attitude of Imagine cruising is of such that once they have your money you are a fly on the wall. What a disgusting company to do dealings with , even after refunding the funds we have not had a letter of apology!!!! We have been on several cruises making use of Pen travel and Flight centre and have yet to experience the bad service we had from Imagine cruising