Terrible Customer Service

We were 4 travellers decided to book with Imagine Cruising to go on a full board holiday to Turkey. Firstly, apparently the price that was advertised was only available for that day so we were pushed into paying that day. they called me well over 10 times so that I pay the deposit. At that point they were more than willing to assist. I then sent my ID copy 5 times in order for them to get it right on their system... each time I called it wasn't uploaded and apparently not received. After the full payment was received they accused my friend of not providing her correct name and hence her flight was cancelled and she would need to pay R10,000 in order to rebook the flight. This would then include the friend that was going to share the room with her as the deal was for a couple. Luckily my friend had proof that she sent the ID copy the day of the booking, they were definitely taking a chance. The day before we were leaving I wanted to check-in online, the reference numbers had changed and we battled. Turkish airlines was very helpful and located the bookings. Imagine cruising at no point emailed us a reminder of the trip, looks like they are after money and no customer services.