SHocking Service from Imagine Cruising

<p>I am totally disgusted with the customer service received from Imagine Cruising. Once they have your money they are totally unhelpful and uninformative thereafter. On the site where you are told to manage your cruise it says you can book a cheers beverage program up until the day before cruising so I booked it over a month before we are due to leave. 10 days later it gets returned to my card and now I get told it is too late to book it online even though my cruise is still a few weeks away. I booked it on the 7th and now get told the cut off was the 8th for Europe cruises , this is the first I am hearing of this firstly and secondly I still booked before the cut off so it shouldve been fine. All I get told from customer service is sorry for their poor service. This is unacceptable as why should your poor service land up costing me plenty extra for the cruise</p>