Refund finally received

My wife and I had our honeymoon on a cruise in Norway at the beginning of 2020. Due to very bad weather a number of days of the cruise, as well are the excursions that we had pre-paid for, were cancelled. The Norwegian shipping company issued us with a credit for the time and activities lost, which we were told could be claimed once we had returned to South Africa. Well - getting the refund was another story all together. It took us 7 months to get our refund back from Hurtigruten Cruises (mainly because of delays due to the global pandemic) but eventually we received our money back. If it wasn't for the persistent work by Sharon in the Imagine Cruises Joburg office, i don't think we would ever have received it. She kept us up to date with where things were and really made herself available to helping us. I was a frustrating experience all round, but it was made better by her great customer service. Thanks again Sharon.