1 reviews | Active since Apr 2017

19 Apr 2017, 09:48

Pressure Pressure Pressure

<p>If you use Imagine Cruising get ready for the hard sell. Cabins going fast etc. If you book far ahead beware as things can happen that you could not forseee and Imagine Cruising will not try and accomodate you at all. The penaties for changing a booking are severe. Wil never book for than 2 months ahead again.</p> <p>The big con that really annoyed me is as you approach departure date they phone and say there is no transfers included can they arrange for you. Sounded like a great idea until you ask the cost......R5000 from Mumbia airport to hotel then next day to harbour.!!!!!! Googled the cost and local taxi company quoted R380.00 per person for the same trip. On arrival my wife and hopped into a taxi and did the entire transfer for......R380.00 with tips. Imagine Cruising try and prey on your fears of arriving into the unknown and say the trip is 2 hours. Very unimpressed with this con. Will not trust Imagine Cruising with any advice they give me, ever. Total *******.</p> <p> </p>

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Replies (1)
Imagine Cruising
Imagine Cruising's reply19 Apr 2017, 10:21
Official

Good Day Michael-Clark

Thank you for your feedback.
We are very sorry to hear about the inconvenience you have experienced.
Our Customer Support Team will be in touch with you.

Kind Regards
Imagine Cruising
Customer Service