Poor, unprofessional service

<p>I recently booked a cruise on the MSC Sinfonia with Imagine Cruising. After being on the phone for about 45 min spelling each passenger's name (there were 15 of us) "alpha, bravo, charlie"-style, the cruise tickets we received from them still had 7 of our names or addresses incorrect. I also purchased 2 birthday cakes for the cruise (as 3 of our cruise party celebrated a birthday during the cruise), which I never received as the ship had no record of the 2 cakes being ordered, despite me having a proof of purchase with me on the ship. This type of appalling service means I will definitely not recomend them to anyone. I also expect a refund from them for the cakes I purchased and did not receive.</p>