**** poor customer service pre cruise

<p>Last year we booked a cruise via this operator, which is due to commence in May 2017 on Costa Meditteranea. Thus far, despite requests, we have paid all monies up front, and not received either invoice therefor nor reasonable responses to email requests regarding additional fligh costs on cancellations. They are also curt when replying to our requests for information. We are redirected to a global customer service, as opposed to a dedicated agent, not on!</p>