TW
Theresa W

1 reviews | Active since Jul 2011

23 Oct 2015, 11:56

Penalties Levied Have Been Proven as Fictitious

Follow up on report dated 19 June 2015 <br> <br> ASATA has found in favour of us - airline penalties Imagine Cruising charged us for never happened, yet Imagine Cruising still deny any wrong doing after being caught out! They have offered to refund my Mom R15k as a \gesture of goodwill"but total penalties levied were R53 651 within 17 hours of the booking being reduced by 5 passengers. <br> <br> IC claimed in writing that we were still liable for the cost of airline tickets as they only managed to get the taxes back"

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Replies (1)
Imagine Cruising
Imagine Cruising's reply28 Oct 2015, 11:25
Official
Hello TWallett,

We acknowledge your post and please be advised that your case has been escalated.
We will be in touch with you by the end of the week

Kind Regards
Imagine Cruising Management