1 reviews | Active since Jan 2017
Misleading information - beware
<p>I booked a cruise with Imagine Cruising. Everything is done via phone. The flights are included but you are not told the times of your flight, so you have no idea of your time of arrival in order to establish how much time you have at your arrival point . My arrival port is Amsterdam. The agent did not tell me that by the time I arrive in Amsterdam and get to my hotel, I have no time there except to have dinner and go to bed.</p> <p>If I had been informed of the times whilst booking I would have rather have taken a flight the day before and paid for an extra nights accommodation.</p> <p> </p> <p>when I received the flight times and queried this, I was told I would. Have to pay for a change in flights. How is this fair ..?</p> <p> </p>
Good Day Mariondejager
Thank you for your post.
We appreciate your feedback and can confirm that this matter has been resolved.
If there is anything else we can assist with, please do not hesitate to contact us.
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Customer Service
Imagine Cruising
Good Day Mariondejager
Thank you for your post.
We appreciate your feedback and can confirm that this matter has been resolved.
If there is anything else we can assist with, please do not hesitate to contact us.
Kind Regards
Customer Service
Imagine Cruising
The matter has not been resolved.
I have simply been advised that I will have to pay to change. No comment regarding the fact that I was not told about the flight times when I booked.
The matter has not been resolved.
I have simply been advised that I will have to pay to change. No comment regarding the fact that I was not told about the flight times when I booked.
Good Day Mariondejager
We have tried to contact you telephonically to discuss this with you.
Please contact our Customer Service Team on ***.
Kind Regards
Imagine Cruising
Customer Service
Good Day Mariondejager
We have tried to contact you telephonically to discuss this with you.
Please contact our Customer Service Team on ***.
Kind Regards
Imagine Cruising
Customer Service
