japan cruise cancellation

After booking a cruise to japan on the Diamond Princess in September last year and having paid in full by end of November it has been extremely disappointing that the information from imagine cruising since the cancellation by Princess Cruises has not been forthcoming. My calls to the imagine cruising customer service department have been a waste of time as they continue to say that they don't know what or when we will recieve as a refund, this being pretty poor as we are suposed to leave next Friday 13th and nothing in writing from imagine cruising. My wife and i are pensioners who had saved for this cherry blossom cruise as part of our 48th wedding anniversary holiday and as of today we do not know where we stand with regard to reimbur*****t.