JP
Justine P
1 reviews | Active since Oct 2020
14 Oct 2020, 05:59
Imagine Cruising - Still Waiting
Still waiting for refunds on business class flights not used - almost 7 months later. Spent a small fortune on cruise that was basically hijacked by covid about 6 days into our trip. Spent the remainder of the trip on board liasing with embassies and south african government. very stressful and lots of tension. No voucher from Imagine cruising to make up for the cruise we never had.
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Imagine Cruising's replyOfficial
16 Oct 2020, 12:19Dear Justine,
Thanks for your feedback.
We apologise for the delay in receiving your refund.
Our team are working hard to refund all customers as quickly as possible.
A member of the team will contact you via email shortly to discuss your booking.
Kind regards
Customer Service
Thanks for your feedback.
We apologise for the delay in receiving your refund.
Our team are working hard to refund all customers as quickly as possible.
A member of the team will contact you via email shortly to discuss your booking.
Kind regards
Customer Service
Imagine Cruising's reply16 Oct 2020, 12:19
Official
Dear Justine,
Thanks for your feedback.
We apologise for the delay in receiving your refund.
Our team are working hard to refund all customers as quickly as possible.
A member of the team will contact you via email shortly to discuss your booking.
Kind regards
Customer Service
Thanks for your feedback.
We apologise for the delay in receiving your refund.
Our team are working hard to refund all customers as quickly as possible.
A member of the team will contact you via email shortly to discuss your booking.
Kind regards
Customer Service