Imagine Cruising - Never Again!!!

For the 2nd consecutive year we were so disappointed with Imagine Cruising. Last year we went on the Queen Mary and booked through Imagine Cruising and we could not believe that there is a company that does such extensive advertising and when once booked and paid, you are more or less written off if you have any other problematic situations like visa's Etc. This year 32 South Africans were sent back on Costa in Milan, because of the visa situation. They needed U.K. visa's even if they did not disembark. Well I am very much aware of Imagine Cruising stating in their correspondence that visa's has to be sorted by the visa companies, but this is not boldly bringing this very important point under the attention of the readers. I cannot see why such a large company does not each time just forward the countries that require visa's to their customers - we can then go ahead and see to that. I am 100% certain all of those 32 South Africans being sent home, would have seen that the extra U.K. Visa was obtained if the agent of the trip informed them! Several of the guest also did not receive their train tickets for a trip in time! We have travelled the past 12 years on Cruises and through agents, but has never experienced the bad communication with its customers as this of Imagine Cruising.