1 reviews | Active since Apr 2020
Imagine Cruising do you care
Our parents are NOW stuck in Rome after not been allowed off the ship and now there is no answer from Imagine Cruising and no replies to our emails. The South African's were not allowed of the ship..... Why? and now they are stuck in Rome until when? WE NEED ANSWERS PLEASE AND THE SAFE RETURN OF OUR PARENTS TO SOUTH AFRICA. PLEASE HELP US ------ Original message------ From: Customer Service Date: Thu, 19 Mar 2020 13:07 To: Delené Wightman; Cc: Subject:RE: Mr & Mrs Kloeck : RE: BOOKING REFERENCE ICS 16539 - Cruise Line Reference ***1
Good Day Thank you kindly for your email, please be advised that I have been in communication with Costa now and they have advised that all the flights have already been booked and the communication have been given directly with your parents. I have now asked Costa to send me a copy of this information. The flights is booked for today. Kind Regards Customer Service Sanica T. ***E. *** W. www.imaginecruising.co.za
Since the International & National lockdown came into place, all repatriation of passengers was in the hands of the local authorities and Government of the respective countries that thousands of passengers are stranded in all over the world.
Costa Cruise lines specifically took full ownership of all passengers irrespective of nationality to either repatriate them once they were allowed to dock and then also depending on flight regulations + quarantine regulations assist them accordingly by means of: transport, accommodation & medical assistance.
Though we completely understand your frustration, you need to understand that this global crisis is extremely unpredictable & regulations change by the hour. In many situations the passengers onboard the Cruise ship will receive an update even before we as a company receive it.
We as a company are constantly in contact with all our Cruise partners, Local Governments & we are aware of every single passenger that has not been returned home.
Our biggest aim and focus as a company is to ensure our clients` safety (physically & medically) and to get them home in the most appropriate & timely manner possible.
Sincere regards
Imagine Cruising
Since the International & National lockdown came into place, all repatriation of passengers was in the hands of the local authorities and Government of the respective countries that thousands of passengers are stranded in all over the world.
Costa Cruise lines specifically took full ownership of all passengers irrespective of nationality to either repatriate them once they were allowed to dock and then also depending on flight regulations + quarantine regulations assist them accordingly by means of: transport, accommodation & medical assistance.
Though we completely understand your frustration, you need to understand that this global crisis is extremely unpredictable & regulations change by the hour. In many situations the passengers onboard the Cruise ship will receive an update even before we as a company receive it.
We as a company are constantly in contact with all our Cruise partners, Local Governments & we are aware of every single passenger that has not been returned home.
Our biggest aim and focus as a company is to ensure our clients` safety (physically & medically) and to get them home in the most appropriate & timely manner possible.
Sincere regards
Imagine Cruising