Hotel in Venice sub standard

MSC Opera was overcrowded due to ultra small cabins. Their coffee was very poor quality. Insufficient drinks eg. no on tap fruit juice. The Theatre was too small for all the people and all the seats broken. When we landed in Venice we had to walk miles to get a water taxi. The Hotel continental was bad. Dirty rooms with decaying carpets. The front sinking into the canal with repairs going on. Imagine cruising has no email to contact them directly. Don't use them