HORRIBLE SERVICE!! Do not book with them!!

<p>TERRIBLE service from Imagine Cruising, and as for Taariq Kafaar, worst customer service agent! Wanted me to accept their stuff up with my booking, refused to put me through to a manager and then puts the phone down on me! Booked and paid in full for my holiday 4 months ago, they issue train tickets with my husband and I sitting 6 rows apart today (after asking for the past 2 months for our tickets), I'm supposed to be leaving in 2 weeks time. The useless Mr Taariq Kafaar then has the cheek to say, when I get there I can ask to change my seat. WHY should I when I've paid you for a service? And the ticket is on my husband's birthday, seriously??? spend my holiday fixing your mistakes!? YOU HAVE GOTTA BE KIDDING!!!</p> <p>PATHETIC and DISGUSTING CUSTOMER SERVICE. CANNOT BELIEVE I PAID MONEY FOR LAZY TRAVEL AGENTS TO TELL ME TO FIX THEIR MISTAKE MYSELF. </p> <p>They obviously made a mistake and forgot my husband's ticket until we asked for it, and then were too *********** to even think to get a seat next to me! They then didn't even have the courtesy to apologise one for their mess up for missing the ticket, and then again messing up and getting seats away from each other. A simple apology and promise to fix the situation would have gone down so much better, but instead I get told there's nothing they can do about it. We'll then how's about a refund??and interest?? because I paid for a service 4 months ago, and if you as a travel agent think it's acceptable to seat a married couple who booked and paid together 6 rows apart on opposite ends, then you should not be in this industry!</p> <p> </p> <p>Will NEVER book with them again!</p>