holiday or nightmare !

Today we arrived in Mauritius anticipating an all inclusive full board holiday package in 2 superior sea facing rooms amounting to approximately R120 000 for 4 people . This is not what we received . Imagine holidays have not secured our rooms after months of pre planning and arranging . The hotel had allocated us one family room for 4 adults. After debating with the hotel manager we were then given two seperate (standard) rooms which were dirty, smelling and outdated. One of the rooms was not even cleaned and had dirty bins and opened bottles of water on the counter.After another conversation with the manager he was able to accomadate two People in a superior room (this was the room originally booked) while one couple had to spend the night in the standard room. This is completely ridiculous and I find that the total disregard for a customers wellbeing quite appalling. There was no representative from imagine tours that contacted me back after I had sent an email to their customer service email address and tried calling the 'emergency' contact number to no avail. Further the hotel promised a 24hr hot food service. There was no room service and all restaurants and kitchen were closed by the time of our arrival. There were stale sandwiches and a broken microwave to heat your food ! We are completely underwhelmed and appalled as we have travelled extensively and have never had issues such as this. Will imagine holidays be reimbursing us for the night spent in a standard room and will we get what we paid for ?