Good attitude from Elsabe Barton

On several occasions my husband and I have had excellent advice and service from Elsabe Barton at Imagine Cruising. Therefore I was appalled to read the review titled "Bad attitude from Elsabe Barton". Any seasoned traveller will know that every agency gets a certain number of cabins per cruise, and if her cabins were sold out, she did not lie. She cannot use another agency's allowance. A good reflection it is on Imagine Cruising that theirs were sold out while other agencies still had 16 left! Also, just as in any other business, the sales person is not the customer service person. Even should she be keen to help you after your booking, it is not her field, and she may not handle your query. Frustration can cause us to be harsh in our criticism, especially if we do not understand how it works. Sadly this besmirches a perso n's name who i n fact has given others excellent service - even to the complainant within her scope. Keep up the good service, Imagine Cruising! Many places still to see.