DO NOT USE THIS SUPPLIER... EVER. *********!!!

My Mom booked a cruise for the family telephonically & paid a R30k dep. The next morning (17 hours after the initial booking) she phoned back to say that 5 of the 11 passengers had just let her know that they were not able to make it due to work commitments. This was before the balance of deposit was even paid. Sharon informed my Mom that she had to still pay the FULL amount for them (R115k) as it had already been booked and paid for on their side! Eventually they agreed to pay back some R60k but will not waiver R54k! So a R54k cancellation fee has been charged when cancellation was made less than 24 hours. My Mom had to pay it else she would have lost everything paid for the deposit. My Mom has gotten her lawyer involved and they couldn't care less as they have their money now. We shall not be leaving it and our lawyer will be pursuing all necessary avenues as well as reporting the matter to ASATA and the likes.<br> <br> You have just cost yourselves our Company incentive trip - being an Emirates cruise next year due to the ********* behavior of Imagine Cruising. Consider this business lost as we will be using your former MD, Paula Futre at OPULENT LIVING CRUISES for ALL future bookings