Disgruntled customer hating this service provider.

Due to the Coronavirus (COVID-19), Imagine Cruising has cancelled our trip to Mauritius and reporting that the supplier is not offering a refund but offering clients a different date to take their holiday. I have provided dates which would work with the dates my employer has agreed apon but Imagine cruising cannot confirm if it would be of extra cost.

This should not be the customer's problem, as the costs should be absorbed by the travel agency. And who will have extra cash just lying around to fulfil these extra costs because of this issue, 40 - 50k is not pocket change and it was hard-earned and sacrifice.

With the pandemic, how do you give dates when the world does not know when it will end.