1 reviews | Active since Jan 2011
Disaster
<p>We booked our cruise 6 months in advance. I phoned at least three times a month asking for our flight tickets as we have to apply for 2 visas before departure and so I only get them the day before the Easter weekendand we are leaving on 19 May. I immediately made a booking for the Schengen visa on the first date available. I got it back and then had to make a booking for the UK visa. Took the first date available again and there was another long weekend. I now have 10 working days to get a UK visa which is not a good number as I might not get it before we leave. We will not be allowed to board the ship without the UK visa. Thanks Imagine Cruising for spoiling our trip as we are now in a total panic. You sent our tickets MUCH TOO LATE. And best of all you are covered as it will not be your fault. Well I will do my best to discourage EVERY single person I know or meet or have on my Facebook account to book through you as I do not wish this **** on even my worst enemy. SHAME SHAME ON YOU.</p>
Good Day Poochkins
Thank you for your feedback.
We are very sorry to hear that you are not happy with the service received.
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Imagine Cruising
Customer Service
Best regards,
Good Day Poochkins
Thank you for your feedback.
We are very sorry to hear that you are not happy with the service received.
Our Customer Support Team will be in touch with you shortly.
Kind Regards
Imagine Cruising
Customer Service
Best regards,
Whatever. Please just send me my cruise tickets which I am supposed to receive right about know so I never have to have anything to do with your company again. I will sort out your mess myself and by the way your support team means nothing may just as well not be there for all the help they give.
Whatever. Please just send me my cruise tickets which I am supposed to receive right about know so I never have to have anything to do with your company again. I will sort out your mess myself and by the way your support team means nothing may just as well not be there for all the help they give.
Thank you Leigh Ann for helping me to sort out my cruise.
Thank you Leigh Ann for helping me to sort out my cruise.
