Disappointed customer

This company is very quick to close a sale, however, they have been inflexible and have shown no empathy for customers during the Covid19 crisis.

We booked a trip in January 2020 for end of August 2020. This is a bucket list trip for a member of our family that has been battling cancer. When we spoke to them and told them, as 3 members are high risk, one of them being home bound due to the crisis, and that the chances that the tour will go ahead are very slim, terms and conditions were simply thrown in our face.

We have tried every angle, making sure they understand that we have every intention on doing a trip with them, but in light of the current economic and health crisis that we are not comfortable with paying close to a R100 000 per pair with the possibility that the company might fold or the situation might change.

We have now escalated it to Emirates as we feel their competitors such as Qatar are treating their customers in a much more dignified manner.

We truly hope that they will change their stance in these trying times or risk folding, not due to economic conditions, but due to client loss.