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JF
Jeanette F

1 reviews | Active since May 2015

05 Sept 2016, 12:55

Can these employees read????

<p>I made a booking with Imagine Cruising, and received the 13 pages of documentation 2 weeks ago containing several notable errors including address details, mobile and landline numbers incorrect. I phoned twice to no effect and today was told to contact them by email which I duly did so there could be no mishearing numbers or letters. Would you believe the revised tickets followed within an hour with our town corrected but all the phone numbers still wrong. I am gob-stopped.</p>

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Replies (4)
Imagine Cruising
Imagine Cruising's reply05 Sept 2016, 14:31
Official

Good Day,

Please accept our apologies for the inconvenience caused.
Our service team will contact you shortly in order to resolve this issue.

Kind Regards
Customer Service
Imagine Cruising

JF
Jeanette F's update05 Sept 2016, 15:22
Reviewer Update

Thank you Imagine Cruising for finally sorting it out. Not a good reflection on MSC that one has to go to these measures to get action.

JF
Jeanette F's update05 Sept 2016, 17:07
Reviewer Update

It took 2 further attempts and the whole afternoon before the details were correctly entered on the MSC tickets. It appears that indeed the employees at MSC either CANNOT read or cannot copy info they have in front of them. Won't be dealing with them again.

Ten out of ten and thanks to Ronvin of Imagine Cruising Customer Service for all the effort involved in procuring legitimate tickets for us.

Imagine Cruising
Imagine Cruising's reply06 Sept 2016, 10:57
Official

Good Morning

Thank you for writing to us. We appreciate your feedback.
Please feel free to contact us if there is anything else we can assist with.

Kind Regards
Customer Service
Imagine Cruising