Bookjing errors

<p>Only on booking my local flights and car hire did I notice that there was a mistake with our connecting flight it was booked a for a date before we even took off for our first flight. I phoned our consultant Nadine and she im****ately told me to phone customer care. Why can she not de4al with it and why is it left for me to do the phoning. Customer Care then informed me it could take 48 hours to respond and then on a second phone call a week!! Now I have worked for an airline and know how quickly these mistakes can be dealt with so why the delay. All the other bookings that I have to make concerning our trip have had to come to a grinding halt. What if I had only discovered this on arrival in Madrid at midnight to discover we were booked for our ongoing flight that left yesterday. Not impressed.</p>