Booking was made and paid for in full. Afterwards mention was made that cabin with balcony was available and payment (extra) was made for that just to be informed that mistake made and balcony cabin on MSC Symphonia not available. Unacceptable!

Item: Imagine Cruising
Rating: 1
Author: roos.johan roos.johan

First time experience witk imagine holidays and put a bad taste in my mouth!!!!!!!

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Replies (2)

Imagine Cruising's replyOfficial

04 Oct 2017, 11:46

Dear Mr Roos

Thank you for your post. Please make contact with our Customer Support Team on ***and we will do utmost to answer and resolve your situation.

Many Thanks

Imagine Cruising

Imagine Cruising's reply04 Oct 2017, 11:46

Official

Dear Mr Roos

Thank you for your post. Please make contact with our Customer Support Team on ***and we will do utmost to answer and resolve your situation.

Many Thanks

Imagine Cruising

roos.johan roos.johan's updateReviewer Update

05 Oct 2017, 10:05

Good day I am changing my review to 5+ stars. Problem was rectified quick and very proffesionally. Much appreciated.

roos.johan roos.johan's update05 Oct 2017, 10:05

Reviewer Update

Good day I am changing my review to 5+ stars. Problem was rectified quick and very proffesionally. Much appreciated.