BEWARE off Imagine Cruises

DO NOT DO BUSINESS WITH THE COMPANY UNDER ANY CIRCUMSTANCES. THEY ARE NOT TRUSTWORTHY.

I booked a cruise for Rand 111,000 and Image noticed me shortly before departure that they had to cancel my cruise because of coronavirus. I requested a full refund as per the contract (see below) and the company refused. This is clearly a violation of the contract which specifically allow for a full refund if the company cancels the trip. Furthermore, it is impossible to get through to anyone after many attempts. The do not even deserve one star. BEWARE

3.2. Cancellations by Imagine Cruising 3.2.1. If Imagine Cruising has to cancel the Client’s holiday before the date of departure, the Client will have the choice of:

3.2.1.1. taking an alternative holiday (and where this is of a different price the Client or Imagine Cruising will refund the difference in price as appropriate); OR

3.2.1.2. accepting the full refund of all monies paid.