PV
Priscilla V

1 reviews | Active since Dec 2017

12 Dec 2017, 12:33

BAD ATTITUDE FROM ELSABE BURTON

I have enquired about overseas Holidays on Facebook. I left my contact number for them to contact me. I spoke to Elsabe Burton. Elsabe gave me a quote, she phoned continually, Elsabe told me that I need to put a deposit as the cruise do not have any cabin left and that if I pay she will ask them to keep a cabin. I drove all the way to Town(we live on a Farm) twice to pay the Deposit, I paid the deposit. While in Town I went to Flight Centre to ask for help with visas. The lady Suzanne Scholtz, said she would send the info to my email. the price was much cheaper, but also said that there was still 16 cabins left.. (Thus I was **** to by Elsabe.. )Then I enquired about more deals at lifestyle cruises and was so surprised that there are more cruises with better options and prices...I sent Elsabe an Email to ask if she put in my Gold card membership number, hoping to get a better price and was told that Elsabe was not available anymore after the booking was finalised, Just the decency, to answer my call would of made me happy, but I guess you booked you paid and they move on. My friends are also looking for a cruise in October, no way I will be telling them,,,I would like to know if port and baggage charges are included in my booking or not...I cannot speak to the person that sold me the cruise package,,.Thank you Peter. Have a great day

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Replies (2)
Imagine Cruising
Imagine Cruising's reply12 Dec 2017, 16:41
Official

Dear Priscilla Vermaak

We really appreciate you taking the time to write to us, your feedback will really help us to ensure that our service can continually improve, after all ensuring you have a wonderful holiday experience is our utmost priority. Please accept our sincere apology about what you had to go through.

Please be in contact our customer service team on ***, we will be delighted to explain everything to you and answer any question you might have.

Kind Regards

Imagine Cruising

PV
Priscilla V's update12 Dec 2017, 17:08
Reviewer Update
Please tell me, as being a gold card MSC Cruise member, my husband is 61years and also a member, can we get the 10% off as per MSC benefits. Is port and Baggage charges included in my Holiday that was booked?. Can you tell my when Flight Centre has the exact same booking for R30023.per person and you have it for R32299.00 Exactly the same, can you do something about the price difference as the deposit was paid one hour previous and one hour later I walked into Fight centre, asked for visa assistance and got this quote after I was told there was no more cabins available...Can you please help us, I phoned the customer line and there was no answer, Have a great day