1 reviews | Active since Jun 2015
A quick feedback regarding our trip to SEA ie. Singapore, Kuala Lumpur and Bali. The trip was correctly organized and we had no problems with the flights.
One issue that definitely needs addressing is the selection of the hotels. The scout and/or the person that does the site inspections needs to be replaced with a competent person who is fami**** with the hospitality industry.
The only hotel that was up to standard was Hotel Sense in Seminyak in Bali.
We had to find alternative accommodation in Singapore and Kuala Lumpur.
The room at hotel G in Singapore was very small and one had to climb over once partner to get out of bed because the beds were squashed between walls and there was only a small opening to enter the bed.
Hotel Citin in Kuala Lumpur must not even be considered in future. The room smelled of urine and the carpet was soiled, no coffee station and the bathroom was in a shocking condition. Finally the breakfast room looked like a canteen and the food left a lot to be desired.
Dear Thomas
We really appreciate you taking the time to write to us, your feedback will really help us to ensure that our service can continually improve, after all ensuring you have a wonderful holiday experience is our utmost priority. Please accept our sincere apology about what you had to go through. We will definitely investigate what you have brought into our attention.
You may also contact our customer service team on ***
Kind Regards
Imagine Cruising
Best regards,
Dear Thomas
We really appreciate you taking the time to write to us, your feedback will really help us to ensure that our service can continually improve, after all ensuring you have a wonderful holiday experience is our utmost priority. Please accept our sincere apology about what you had to go through. We will definitely investigate what you have brought into our attention.
You may also contact our customer service team on ***
Kind Regards
Imagine Cruising
Best regards,
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