Absolutely terrible and lots of lies.

<p>We booked a cruise for May 2017 and paid for the whole cruise in November as we were told we could only receive our flight tickets once full payment was made. I phoned every month and was told I would get them closer to our departure date. In March I was told I would get them in a week or so. Nothing. It s now 11 April and I was told I could only get the ticket a month begore we depart. We have to apply for two visas each and I am staring to become desperate as there are so many public holidays etc and time is running out as we have to make appointments for these visas. The call centre is absolutely useless as they sound like recordings saying the same thing over and over. I will NEVER book through Imagine Cruising again and will make sure nobody I know or meet does so either. This has now turned into a nightmare for me. I regret booking through them and please do not let anybody from the call centre call me and give me the same story. I just want my flight tickets.</p>