DH
Derek H

1 reviews | Active since Nov 2015

05 Nov 2015, 17:28

180 Days to Sailing Date

On the 16/6/2015 I booked a Cruise from Cape Town to Venice to leave on the 6/5/2015. I then foolishly paid a deposit of R40000. Then on the 3/10/2015 my wife past away, she had been fighting cancer for 3 months. <br> On the 19/10/2015 I canceled the cruise asking for my deposit back less cancelation fees, to my surprise they only offered me just over R6000 I then complained and the offer was increased to R15000 .<br> This last offer I have not excepted, I cannot believe that they could not sell my booking in 180 days and they think I should loose R25000. The last e-mail I sent I asked what is the minimum deposit I could of paid . To this date I have had no reply. To my minded this is profiteering at its worst, may be they are taking advantage of my situation, I hope that is not the case, but who knows. So people beware .<br>

0
Replies (1)
Imagine Cruising
Imagine Cruising's reply12 Nov 2015, 13:13
Official
Hello derek392,

Naturally we are concerned when any of our customers have cause to complain and we look to resolve the issues you have raised as soon as possible.

Our customer service team has been in contact with you and we are happy to confirm that this matter has been resolved.


If there is anything else we can assist with, please contact us on ***or email ***


Kind Regards
Customer Service
Imagine Cruising