POOR SERVICE

I HAD BOOKED A PHOTOSHOOT FOR MY FAMILY ON MY SONS BIRTHDAY.<br> PRIOR TO BOOKING I HAD SPOKEN TO A CONSULTANT BIANCA,<br> I HAD SPECIFICALLY ENQUIRED FOR ESTIMATE PRICING AS I DID NOT WANT TO WASTE MY TIME OR THEIRS. <br> I EXPLAINED THE TYPE OF ALBUM I WAS WANTING TO PURCHASE AND WAS TOLD IT RANGED FROM R1000 TO R2000.<br> THEY DONT EVEN STOCK THE ALBUM I WANTED.<br> <br> THE PROBLEM IS THAT THEY DO NOT SELL JUST THE ALBUM,<br> YOU HAVE TO TAKE ONE OF THEIR VERY HIGHLY PRICED PACKAGES OR YOUR IMAGES DESTROYED.<br> THIS IS MOST HEARTSORE FOR ME AS MY CHILDREN WAS CAPTURED AND ON HIS BIRTHDAY.<br> HAD THE CORRECT INFORMATION BEEN EXPLAINED I WOULD HAVE NEVER BOOKED.<br> THE **** INFORMATION THAT WAS GIVEN TO ME IS THE SAME THING THAT I EXPLAINED TO MY HUSBAND.<br> WHEN WE WAS GIVEN A DIFFERENT STORY, HE WAS VERY UPSET<br> WE EVEN ENDED UP HAVING A FIGHT BECAUSE OF THIS.<br> HOW CAN THESE PEOPLE OPERATE SO UNPROFESSIONALLY.<br> ALL THEY COULD SAY WAS SEND A MAIL TO MANAGEMENT AND THEY WILL LOOK INTO IT.<br> I ASKED FOR MANAGEMENT EMAIL ADDRESS WHICH THEY DID NOT EVEN PROVIDE AND TOLD ME TO SEND TO THE RECEPTIONIST.<br> AFTER WASTING HALF MY SONS BIRTHDAY WE HAD TO LEAVE STRESSED, NO PHOTO MEMORIES AND UNHAPPY